Terms & Policies
CANCELLATION POLICY for lessons:
All Lessons can be changed online upon entering into your account up until 72 hours prior to the lesson starting. Once inside the 72 hour window prior to the lesson, one (1) makeup will be granted for goalies signed up for the 8 week program in a calendar year. The make up must be used the same week as the cancelled skill session. No refunds or make up's will be granted for those attending as a Walk On. All efforts must be made by the purchaser to inform MassCrease through email (firstname.lastname@example.org) that they wont be attending their scheduled time, so as to allow the company to open up the saved spot to another goaltender. No refunds / make up's will be issued due to snow and/or weather related reasons if the scheduled session takes place. Make up's will be issued to all in the event that MassCrease cancels the skill session. Notice of cancellation by MassCrease will be done through emails (to the email listed in the goaltenders account) and posted on the website home page. All sessions purchased through Massachusetts Crease LLC for lessons/private lessons are final sale. The sessions are held as credits for use at your convenience.
cancellation policy for summer programs:
Cancellations before May 1 will receive a cash refund less 25% of the total cost of camp. Cancellations after May 1 will receive a letter of credit (voucher) less 25%. Cancellations within 20 days of a camp session receive no refund. No show, No Refund. Any changes or transfers that are made after March 1 will result in a $50.00 penalty fee. If a camper becomes sick or injured at camp or before camp, 50% of the unused portion of the camp tuition will be returned in a letter of credit (voucher) for a 2017 camp or clinic. A Doctors Note is Required.
Massachusetts Crease LLC can not provide refunds for cancellations due to unforeseen acts of God, including facility damage/closing complications or weather related rink/facility cancellations. These are highly unlikely to occur but in the event it does, we will issue credit vouchers for the full amount paid for the affected program. If Massachusetts Crease LLC cancels for any other reason not specified above we will offer you a full refund. Massachusetts Crease LLC reserves the right to cancel or change camps, dates, times or locations.
All sessions purchased through Massachusetts Crease LLC for skills/private lessons are final sale. The sessions are held as credits for use at your convenience.
We take pride in our facility. Please do your part to keep it clean for those goalies and families coming after you. Please pick up your trash, including hockey tape and water bottles. If you have kiddos playing in the off-ice room, please clean up the room before you leave.
If your goalie is having any medical issues please let the coaching staff know prior to entering the ice.