FREQUENTLY ASKED QUESTIONS

Q: What is your Refund / Cancellation Policy for Summer?
A: Cancellations before May 1 will receive a cash refund less 25% of the total cost of camp. Cancellations after May 1 will receive a letter of credit (voucher) less 25%. Cancellations within 20 days of a camp session receive no refund. No show, No Refund. Any changes or transfers that are made after March 1 will result in a $50.00 penalty fee. If a camper becomes sick or injured at camp or before camp, 50% of the unused portion of the camp tuition will be returned in a letter of credit (voucher) for a 2016 camp or clinic. A Doctors Note is Required.

Massachusetts Crease LLC can not provide refunds for cancellations due to unforeseen acts of God, including facility damage/closing complications or weather related rink/facility cancellations. These are highly unlikely to occur but in the event it does, we will issue credit vouchers for the full amount paid for the affected program. If Massachusetts Crease LLC cancels for any other reason not specified above we will offer you a full refund. Massachusetts Crease LLC reserves the right to cancel or change camps, dates, times or locations.

All sessions purchased through Massachusetts Crease LLC for skills/private lessons are final sale. The sessions are held as credits for use at your convenience.

Q: What is your Make up / Cancellation Policy for Fall / Winter / Spring?
A: All Lessons can be changed online upon entering into your account up until 72 hours prior to the lesson starting. Once inside the 72 hour window prior to the lesson, one (1) makeup will be granted for goalies signed up for the 8 week program in a calendar year.  The make up must be used the same week as the cancelled skill session. No refunds or make up's will be granted for those attending as a Walk On. All efforts must be made by the purchaser to inform MassCrease through email (bookings@masscrease.com) that they wont be attending their scheduled time, so as to allow the company to open up the saved spot to another goaltender. No refunds / make up's will be issued due to snow and/or weather related reasons if the scheduled session takes place. Make up's will be issued to all in the event that MassCrease cancels the skill session. Notice of cancellation by MassCrease will be done through emails (to the email listed in the goaltenders account) and posted on the website home page. All sessions purchased through Massachusetts Crease LLC for lessons/private lessons are final sale. The sessions are held as credits for use at your convenience.

Q: Are there specific Camps or Skills for different ability levels?
A: Yes. Most camps and skill session that we offer at Mass Crease will have different time slots or dates for differing experience levels. We use experience level rather than age due to the fact that some goalies start playing the sport or the position at different ages.

Q: Are there specific Camps or Skills for different ability levels?
A: Yes. Most camps and skill session that we offer at Mass Crease will have different time slots or dates for differing experience levels. We use experience level rather than age due to the fact that some goalies start playing the sport or the position at different ages.

Q: Will my goalie be grouped with goalies of the same age?
A: Not necessarily. At Mass Crease we do not break up the goalies due to age, we actually look at ability level. If we feel that there is a 10-year-old goalie ready to compete with 13-year-old goalies, that goalie will get pushed up to the older grouping. This ensures that ALL goalies will be pushed to their utmost ability.

Q: What age is best to start playing goalie?
A: This is a hard answer. Every child is different. The one thing that I can say for sure is that the ability to skate, and skate very well is almost a necessity these days. I would love to see my young goalies still play positionally so that they can continue to improve their knowledge of the game, as well as, continue to develop their skating ability.

Q: Why do you constantly mention skating? Don't goalies stand still in the net?
A: This is the biggest misunderstanding within the position. Skating is the #1 thing that ALL goalies (including myself) need to work on to improve. Better skaters have a much easier time picking up and excelling within the position. Goaltending is a unique position where balance, edge work, strength, and endurance are huge factors. We are different from skaters in the way we use our skating ability, but we need the ability to skate every bit as much as a positional player.

Q: What can my goalie do away from the rink to continue to improve?
A: Many of the drills we work on within our camps and skills can also be tailored to be done at home or away from the rink. During the sessions frequently myself (Brian) and our coaching staff will point out places and times where this can be done at home. The list is very long, but if you ever have questions please let me know.

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